Eagle has found over the years doing these Mock Go-Live sessions are extremely important and reassuring to the hospital’s staff, making the “Go-Live” that much smoother. If necessary, mutually agreed changes to the workflows are made. Upon the completion of the Mock Go-Live sessions, the hospital staff and Eagle will have a firsthand view of how the telemed services program will operate.
Remember, our telemedicine physicians are not just members of your medical staff they become members of your clinical family. CARE).Īt the end of each Mock Go-Live session, Eagle’s physicians will stay on the cart to answer any questions from the hospitals staff. Finally, the session completes with the telemedicine provider discussing treatment plans and the documentation process in the EMR (i.e. For example, during a TeleHospitalist Mock Go-Live, simulations completed could include the normal H&P process as well as codes and rapid responses. Scenarios conducted depend upon the specialty provided. Then, the provider is ready to “beam-in” and see the “dummy” patient (i.e. Next, our telemed services provider exchanges messages and/or talks live with the nurses/ED physicians to understand and triage the example situation (i.e. Depending upon the telemedicine specialty, these methods can range from a secure message, call center, or a direct phone call to the physician. At the allotted time, the hospital will initiate the mock go-live via the predetermined contact method that was defined during the implementation (i.e. The Mock Go-Live session’s roots go back to the four Cs: Connect, Communicate, Consult and Care.ĭuring each session, we choose one of our telemedicine physician leaders to run the Mock Go-Live session. Eagle suggests nursing staff, physicians, and key administrators all be involved in at least one session to see the workflow in action and have the ability to interact with our staff. This includes utilization of a “dummy” patient to add a real-time face to the telemedicine consultation process.
We encourage as much interaction with your staff as possible during these sessions to build a baseline understanding of all elements of the program. As part of the process, we create a Mock Go-Live “script”. Mock Go-Live sessions for each hospital are custom designed based on the telemedicine specialty provided and types of patients typically seen at the facility. The goal is to expose as much of the onsite staff as possible to the workflow and allow them to get used to the technology. More importantly, it provides an open forum for questions on both sides. Designed to test the workflow in action as well as verify all the technology, call algorithms, and communication processes, these Mock Go-Live sessions provide everyone―from Eagle to the hospital―the opportunity to see all the pieces in action for telemed services. They usually last 30 to 45 minutes in duration. Typically a week or so before an actual program go-live, Eagle will work carefully with the implementation team to set up and schedule multiple (typically two to four) Mock Go-Live sessions between the on-the-ground nurses, providers and other clinical and operations staff. What’s next? Now, you’re ready for Mock Go-Live sessions that emulate the entire telemedicine consultation process. Workflows are complete your remote deployment technology is in place and initial telemedicine technology training complete EMR training is done and secured texting set-up is good to go. In this post, we turn our attention to the Mock Go-Live sessions.Īs a client site, you have been working with the Eagle Operations team to get your telemed services program through the implementation process. Previously, in the second installment, Implementing Real-Time Telemedicine Begins, we had moved into the weekly implementation discussions. In this blog series, we’re discussing our efficient process for implementation of telemed services.
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